IPP&T Magazine Online

Manufacturer achieves zero defects for two straight years

November 13, 2019   Don Horne

NAI today announced they have achieved  zero-defect manufacturing in their Hermosillo, Mexico Plant #2 for two years in a row.

“Great teams with great leaders are hard to find, but we have the perfect combination in Plant #2,” said Carlos Canez, director of operations in Mexico. “As a result, our customers recognize the strong service level they receive and enjoy working with us.”

This accomplishment includes a two-year period without customer returns or complaints.

From left: Ruben Robles, Plant #2 Manager, Alejandra Flores, Quality Manager and Carlos Canez, Director of Operations in Mexico, hold recognition awards from customers for NAI’s outstanding two-year, defect-free manufacturing achievement.

During this period, NAI Plant #2 produced fiber optic riser cable assemblies and fiber optic jumpers with more than seven million cable terminations.  A total of 6,800 kilometres of fiber optic cable was processed over 1.7 million man hours.


This significant event for NAI was also recognized by several of their customers, including two leading wireless infrastructure OEMs.

“Operational excellence is one of the cornerstones of NAI’s strategic architecture, and we’re very proud to see it demonstrated with this accomplishment by our team in Hermosillo,” said John Jensen, CEO at NAI.

Canez recalled the  words of Lee Iacocca, the head of Chrysler during the 1980s: “Start with good people, lay out the rules, communicate with your employees, motivate them and reward them. If you do all those things effectively, you can’t miss.”

NAI has been a manufacturer of advanced mission-critical and high-reliability fiber optic and copper cable assemblies and harnesses since 1993. The company manufactures assemblies across diverse markets including fiber optics, telecom, industrial, and medical industries.

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